Refund Policy

Our Refund Policy

Our snack products are made with utmost care and quality assurance. However, due to the perishable and consumable nature of our goods, we maintain a no-refund policy for most situations.

No Refund Clause

Once the product has been dispatched or delivered, it is considered final. Refunds will not be issued for the following reasons:

• Taste Preferences: Products that don't meet personal taste expectations.
• Change of Mind: Orders cancelled after dispatch.
• Delayed Delivery: Delays caused by third-party logistics partners.
• Incorrect Address: Delivery issues due to incomplete or incorrect address information provided by the customer.
• Product Quality (Normal Wear): Standard shelf-life or expiration concerns.

Why No Refunds? Our products are perishable items with limited shelf life. Once dispatched, we cannot resell or restock these items, making refunds economically unfeasible.

Refund Exceptions

Refunds may be considered under the following exceptional circumstances:

Refund Process & Timeline

Here's how eligible refund claims are processed:

• Submission: Report the issue within 24 hours with photographic proof and detailed description.
• Evaluation: Our team will review your claim within 3–5 working days.
• Approval: If approved, you'll be notified via email with next steps.
• Processing: Refunds are processed and credited within 7–10 working days.
• Reversal: Bank processing may take an additional 3–5 business days.

Payment Method: Refunds will be credited via the original method of payment used during the purchase.

How to Report a Refund Issue

Follow these steps to report a damaged or incorrect product:

• Take clear, high-quality photographs of the damaged product and packaging.
• Note the order ID and product details.
• Write a brief description of the issue.
• Contact our support team with all documentation.

We recommend reporting issues as soon as possible within the 24-hour window to ensure swift resolution.

Exchange Option

If you receive a damaged or incorrect item, you have two options:

• Exchange: We can send you a replacement product (if available) at no extra cost.
• Refund: If exchange is not possible, we'll process your refund.